The 'Eicher Connect' (hereinafter called as 'Program') is open only to 'Eicher mechanics' hereinafter called as 'member' or CONNECT Mechanic' who have enrolled in the program and that are resident Indian nationals and have purchased Eicher Genuine Parts and Eicher Genuine Lubricants from Authorized Retailers.
Eicher Connect Program entitles CONNECT Mechanics to earn loyalty points on purchase of selected Eicher Genuine Parts, which can be redeemed for Rewards as per the redemption program managed by VECV in accordance with the Terms and Conditions of the Program.
On becoming a member of the Program, the applicant authorizes VE Commercial Vehicles Ltd and all organizations with which VE Commercial Vehicles Ltd may finalize arrangements, to use data submitted by him / her for administrative, research, marketing and communication purposes and to enhance performance of the Program.
VE Commercial Vehicles Ltd is not responsible for any damaged / mutilated / lost-in-transit / incorrectlyfilled forms.
VE Commercial Vehicles Ltd reserves the right to reject or cancel any application for enrolment at its sole discretion, without assigning any reason or warning and without prior intimation.
Any Change in name, address, constitution or other information relating to the registered CONNECT Mechanic must be notified to VE Commercial Vehicles Ltd in writing as soon as possible to avoid cancellation of membership.
If a CONNECT Mechanic believes he or she has not received Loyalty points for any transaction, he/she can take up the request with VECV team and by calling on Helpline No. 9560 4000 96. Accumulation of points will be subject to sole discretion of VE Commercial Vehicles Ltd.
VECV will not be responsible for any dispute of cash handling/dealing between registered EGL Retailer and CONNECT Mechanic. Delay in handing over redeemed cash, adjusting in future purchase, discounting in future purchase or any such business decision is at sole discretion of the eligible mechanic and the retailer liable to pay cash.
The explanation and clarification given in the FAQs also form part of the Program Terms and Conditions.
VE Commercial Vehicles Ltd holds out no warranty and makes no representation about the quality of services provided by the mechanic enrolled on this Program, and will not be responsible if the said goods / services are found defective / deficient / unsatisfactory in any way.
VE Commercial Vehicles Ltd shall not be responsible for any liability incurred by the members, with respect to any aspect of the Program.
VE Commercial Vehicles Ltd shall not, in any way, be liable or under any obligation to the members, if the Program is withdrawn or modified due to statutory enactments, judicial / quasi judicial orders or any other reasons beyond its control.
Any fraud or abuse of the Card and / or rewards / benefits arising out of the Program is subject to appropriate administrative and / or legal action by VE Commercial Vehicles Ltd, including forfeiture of accumulated Loyalty points and related rewards / benefits, and may result into the cancellation of the membership.
As a member of the Program, the CONNECT Mechanic authorizes VECV to send marketing communications on the registered contact no. through any media at the discretion of VECV.
In case of loss / theft of the Card, the CONNECT Mechanic must inform the VECV call centre/ distributor immediately and apply for issuance of a duplicate Card, if interested.
VE Commercial Vehicles Ltd will not accept responsibility for circumstances that are beyond its reach or control, and that may cause a delay or inability to fulfill requests of the Cardholders.
All the Cards, even after their issuance, remain the property of VE Commercial Vehicles Ltd. In case the company closes this Program, the Loyalty points shall lapse.
The Loyalty points will be valid until the validity of the Program membership. In the event of lapse of membership, the CONNECT Mechanic is required to renew his / her membership within a period of 6 months. In the event a CONNECT Mechanic fails to renew his / her membership within this period, the Loyalty points in the members account will be considered as lapsed, null and void. In case of renewal of membership, the Loyalty points in the members account will be transferred to his / her new account.
In case of any dispute on the Loyalty points and / or rewards / benefits, the same shall be looked and resolved only on production of the transaction bill or sms and MRP tag to EICHER CONNECT Helpline. VE Commercial Vehicles Ltd.'s decision shall be final and binding in this case.
If some Loyalty points and / or rewards / benefits are wrongly credited into members account, the same shall be debited and the member shall be informed accordingly.
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Use & Validity
The validity of the Loyalty points shall be 3 years from the date of earning / accumulation. If the Loyalty points are not redeemed within the aforesaid period, they could be considered as lapsed.
All the Cards, even after their issuance, remain the property of VE Commercial Vehicles Ltd. In case the company closes this Program, the Loyalty points shall lapse.
Loyalty points can be redeemed only through SMS
The Loyalty points will be valid only till the validity of the Program membership. In the event of any lapse of membership, the member is required to renew his / her membership within a period of 6 months. In the event a member fails to renew his / her membership within this period, the Loyalty points in the members account will be considered as lapsed. In case of renewal of membership the Loyalty points in the members account will be transferred to his / her new account.
Loyalty points can be redeemed only by way of gifts/ partners gift vouchers
Renewal or Loss
The Loyalty points will be valid only till the validity of the Program membership. In the event of any lapse of membership, the member is required to renew his / her membership within a period of 6 months.
In the event a member fails to renew his / her membership within this period, the Loyalty points in the members account will be considered as null and void. In case of renewal of membership the Loyalty points in the members account will be transferred to his / her new account.
Privacy Policy
On becoming a member of the Program, the applicant authorizes VE Commercial Vehicles Ltd and all organizations with which VE Commercial Vehicles Ltd may finalize arrangements, to use data submitted by him / her for marketing and communication purposes and to enhance performance of the Program.
VECV collects and uses User’s personal information for the following purposes:
To personalize your experience: We may use information to understand how our Users as a group use the services and resources provided on our Site.
To improve our Program: We continually strive to improve our program offerings based on the information and feedback we receive from you.
To send periodic SMS: The contact number provided by user, will only be used, to send them information and updates. It may also be used to respond to their enquiries, and /or other requests or questions. If user decides to opt-in to our contact list, they will receive SMS that may include company news, updates, related product or service information and marketing information.
If at any time, the user would like to unsubscribe from receiving future SMS they may do so.
